Virtual Care

A person video calling a doctor on a smartphone.

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Quality Care Anywhere!

Virtual Care* is a great alternative to urgent care, a visit to the ER or waiting for your doctor/therapist to be available. With UHC, Surest or Premera Blue Cross, you can talk to real, live, doctors on-demand 365 days a year, any time of the day or night. Not only does virtual care help you get care faster, but it can also help you save money on your costs per visit. Some of the care options you have access to are listed below. To view all the options you have for virtual care services, see the "Provider Contacts" information below for where to find network providers and additional services:

Premera Blue Cross: UnitedHealthcare: Surest: HMSA (Hawaii Employees):

Premera Blue Cross:

98point6: On-demand video and text based primary care with no appointment needed (checkups, urgent care if you're sick, for prescriptions, chronic condition treatment, and more).
Talkspace: Text or video access to a licensed therapist or psychiatrist.
Spring Health: Video and phone based mental health therapy.
Omada for Joint and Muscle Health: Virtual 1:1 physical therapy you can do from anywhere—to diagnose and treat nearly all muscle and joint issues. Meet your physical therapist in as little as 2 days.
- Women's Care Pathway: Omada provides access to the full spectrum of specialized physical therapy for Women’s Health. This includes prenatal, postpartum, and pelvic health care therapies.

UnitedHealthcare:

Galileo Health: On-demand video chat for primary care, urgent care if you're sick, for prescriptions, chronic condition treatment, and more.
Teladoc: On-demand video chat for primary care, urgent care if you're sick, for prescriptions, chronic condition treatment, and more.
Amwell: On-demand video chat for primary care, urgent care if you're sick, for prescriptions, chronic condition treatment, and more or behavioral health visits with licensed therapists or psychiatrists.
Doctor On Demand: On-demand video chat for primary care, urgent care if you're sick, for prescriptions, chronic condition treatment, or behavioral health visits with licensed therapists or psychiatrists.
Talkspace: Text or video access for behavioral health visits with a licensed therapist or psychiatrist.
Calm Health: An app that provides programs and tools to help support your mental health and well-being—at your own pace.
Kaia (Virtual pain relief therapy): On-demand access to a pain relief app that offers a better way to help you manage aches and pains in your back, neck, shoulders, hips and knees.
- Pelvic Floor Dysfunction therapies: Kaia also provides health coach guided, comprehensive support for strengthening pelvic floor muscles related to issues with bowel and bladder, postpartum and pelvic pain.
- All from the comfort of your own home, no travel or appointments required. Available at no extra cost as part of your health plan. To download, visit startkaia.com/optum.

Surest:

Galileo Health: On-demand video chat for primary care, urgent care if you're sick, for prescriptions, chronic condition treatment, and more.
Teladoc: On-demand video chat for primary care, urgent care if you're sick, for prescriptions, chronic condition treatment, and more.
Amwell: On-demand video chat for primary care, urgent care if you're sick, for prescriptions, chronic condition treatment, and more or behavioral health visits with licensed therapists or psychiatrists.
Doctor On Demand: On-demand video chat for primary care, urgent care if you're sick, for prescriptions, chronic condition treatment, or behavioral health visits with licensed therapists or psychiatrists.
Talkspace: Text or video access for behavioral health visits with a licensed therapist or psychiatrist.
Calm Health: An app that provides programs and tools to help support your mental health and well-being—at your own pace.
Kaia (Virtual pain relief therapy): On-demand access to a pain relief app that offers a better way to help you manage aches and pains in your back, neck, shoulders, hips and knees.
Pelvic Floor Dysfunction therapies: Kaia also provides health coach guided, comprehensive support for strengthening pelvic floor muscles related to issues with bowel and bladder, postpartum and pelvic pain.
All from the comfort of your own home, no travel or appointments required. Available at no extra cost as part of your health plan. To download, visit startkaia.com/optum.

* Virtual Care is a service available with a Designated Virtual Network Provider via video, or audio-only where permitted under state law. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual Care is not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Access the UHC, Surest or Premera Blue Cross virtual care sites below to confirm availability.

HMSA (Hawaii Employees):

Provider Contacts

Premera Blue Cross members:

To access all Virtual Care options above, download the Premera MyCare app, available in the Apple App or Google Play Store.

To locate an in-person provider, go to www.premera.com/t-mobile or use the "Find Care" option on the Premera mobile app available in the Apple App or Google Play Store.

Telemedicine Hawaii Employees

Go to www.hmsaonlinecare.com or download the HMSA Online Care app available in the Apple App or Google Play Store

UHC members:

Go to www.myuhc.com/virtualvisits

For network providers through Optum Virtual Care or Teladoc, download the UnitedHealthcare app available in the Apple App or Google Play Store

For network providers through Doctor on Demand, download the Doctor on Demand app available in the Apple App or Google Play Store

For network providers through AmWell, download the AmWell app available in the Apple App or Google Play Store

Surest members:

To access all Virtual Care options above and more, download the Surest app, available in the Apple App or Google Play Store, or go to benefits.surest.com and enter access code tmobile2026, search "Virtual Visit" and filter by category to find network providers.