Provider Contacts

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Health

Medical

Premera Blue Cross (PPO Plan with HRA, High Deductible Health Plan with HSA and EPO Plans)
To locate an In-Network Medical or Behavioral Health Provider, Click HERE

Existing Premera Blue Cross Members:
www.premera.com/t-mobile
Toll Free: (866) 358-2300
Group #4022154
Hours: M-F 5 a.m. – 8 p.m. PST
Premera mobile app is available in the Apple App or Google Play Store

For Premera Blue Cross Health Reimbursement Account (HRA) or Health Savings Account (HSA) funding or spending card inquiries contact customer service at (866) 358-2300.

Surest Copay Only Plan

To learn more about the Surest Copay Only Plan go to https://surest.care/T-mobile and use the applicable access code found directly under “Start Your Search”

Locate an In-Network Surest Medical Provider
Locate an In-Network Surest Behavioral Health Provider

Existing Surest Copay Only Plan Members:

Locate an In-Network UHC Medical Provider and use access code tmobile2026
Locate an In-Network UHC Behavioral Health Provider and use access code tmobile2026

benefits.surest.com and use access code tmobile2026

Toll Free: (866) 683-6440
Group #78800721
Hours: M-F 4 a.m. – 7 p.m. PST
Surest mobile app available in the Apple App or Google Play Store

UnitedHealthcare (PPO Plan with HRA, High Deductible Health Plan with HSA and EPO Plans)
To locate an In-Network UHC Medical Provider, Click HERE
To locate an In-Network UHC Behavioral Health Provider, Click HERE

Existing UHC Members:
myuhc.com
Toll Free: (877) 259-1527
Group #222244
Hours: M-F 8 a.m. – 8 p.m. PST
UnitedHealthcare mobile app available in the Apple App or Google Play Store

For UHC Health Reimbursement Account (HRA) spending card inquiries (including card replacements) contact Optum Bank at (866) 755-2648.

For UHC Health Savings Account (HSA) funding or spending card inquiries contact Optum Bank at (800) 791-9361.

HMSA (Hawaii Only)
To locate an In-Network HMSA Provider, Click HERE

Existing HMSA Members:
hmsa.com
Toll-Free: (800) 776-4672
Group #94833
Hours: M-F 8 a.m. – 5 p.m. Local Time

Progyny (Fertility, Pregnancy and Post-Partum Support, Adoption & Surrogacy Assistance and Doula Reimbursement)

Progyny
Toll Free: (833) 281-0076
Hours: M-F 6 a.m. - 6 p.m. Pacific
Fertility Provider Search: https://providersearch.progyny.com/
First time users: Call Toll Free (833) 281-0076 and speak with a Patient Care Advocate to activate your benefit.

Virtual Medical Care

Premera Blue Cross members:
To access all Premera Virtual Care providers, download the Premera MyCare app, available in the Apple App or Google Play Store.

UHC members:
Go to www.myuhc.com/virtualvisits

  • For network providers through Galileo Health or Teladoc, download the UnitedHealthcare app available in the Apple App or Google Play Store.
  • For network providers through Doctor on Demand, download the Doctor on Demand app available in the Apple App or Google Play Store.
  • For network providers through AmWell, download the AmWell app available in the Apple App or Google Play Store.

Surest members:

To access all Virtual Care options and providers, download the Surest app, available in the Apple App or Google Play Store, or go to benefits.surest.com and enter access code tmobile2026, search “Virtual Visit” and filter by category to find network providers.

Telemedicine Hawaii Employees:
Go to www.hmsaonlinecare.com or download the HMSA Online Care app available in the Apple App or Google Play Store

CVS Caremark Prescription

To review covered prescriptions and costs, click HERE

Existing CVS Caremark Members:
www.caremark.com
Toll Free: (844) 757-0417
Hours: 24/7-365 days a year
BIN: 004336
PCN: ADV
RX Group: RX21CF
CVS Caremark mobile app available in the Apple App or Google Play Store

Dental

Delta Dental of Washington
Toll-Free: (800) 238-3107
Hours: M-F 6 a.m. – 5 p.m. Pacific
deltadentalwa.com/t-mobile

Existing Members: deltadentalwa.com
PPO Network Dental Plan: Group #09037

  • Search the Delta Dental PPO Network for providers (you must see a PPO dentist)

Open Network Dental Plan: Group #09034

  • You may see any dentist

Physical ID cards are not issued by Delta Dental. Members may download a digital dental ID card at DeltaDentalWa.com/MySmile

Vision

Vision Service Plan (VSP)
Toll-Free: (800) 877-7195
t-mobile.vspforme.com

Existing members: vsp.com
Group #12122822
Hours: Mon-Sat 6 a.m. – 5 p.m. Pacific
ID Cards are not issued for VSP

Flexible Spending Accounts (FSA) - 2025 Claims

Smart-Choice Accounts (Flexible Spending & Child Care Subsidy)

T-Mobile Benefits Center
Toll-Free: (855) TMO-BENS or (855-866-2367)
t-mobilebenefits.com/login
Hours: M-F 5 a.m – 5 p.m. Pacific

You have 120 days from the end of the 12/31/25 plan year to submit claims for reimbursement. Smart Choice App is available in the Apple App or Google Play Store. Use the same username and password for logging into the Benefits Portal.

Flexible Spending Accounts (FSA) - 2026 Claims and Balances

My Choice Accounts (Flexible Spending & Child Care Subsidy)

T-Mobile Benefits Center
Toll-Free: (855) TMO-BENS or (855-866-2367)
t-mobilebenefits.com/login
Hours: M-F 5 a.m – 5 p.m. Pacific

To file a claim for the 2026 year or check your balance, as of January 1, 2026, you should use the "MyChoice Spending Accounts" button within the Enrollment site.

Healthcare Advocates

Health Pros
Toll-Free: (855) 496-0071
Email them at: TMUSHealthPro@alight.com
On-line: Health Pro Connection (log in to connect online or via chat)
Hours: M-F 6 a.m. – 6 p.m. Pacific

LiveMagenta Wellbeing Program

Lyra Health, Your Mental Health Benefit

Toll-Free: (855) 780-5958
Visit: livemagenta.lyrahealth.com
Hours: 24/7/365

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